REFUND AND RETURNS POLICY FOR FANSSALIZ

At FANSSALIZ, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund policy.

1. Return Eligibility

You may return products within 30 days of receipt for a full refund or exchange, provided that:

  • The item is unused, undamaged, and in its original packaging.
  • You have proof of purchase (such as an order confirmation email).
  • The product is not marked as “Final Sale” or “Non-Returnable.”

2. How to Return an Item

To return an item:

  • Contact us at [email protected] within 30 days of receiving your order.
  • Provide your order number and a brief description of why you are returning the item.
  • We will provide you with instructions and a prepaid return shipping label (if applicable).
  • Please ensure that the returned product is in its original condition, with all tags, packaging, and accessories intact.

3. Refund Process

Once we receive and inspect the returned item:

  • We will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please note that shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with a description of the issue and photos of the damage. We will provide a prepaid return label and offer you either a full refund or a replacement product.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or style, please return the original item for a refund and place a new order for the desired product.

6. Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Personalized or customized products
  • Gift cards
  • Downloadable digital products
  • Perishable items (if applicable)

7. International Returns

For international orders, customers are responsible for return shipping costs. Refunds will be processed in USD, and exchange rates may apply. Customs duties and taxes are non-refundable.

LAST REVISED: DECEMBER 9, 2024